Improving the Methods of Providing State and Municipal Services as a Factor of Reducing Corruption

Polina Kuznecova

doi:10.21603/2542-1840-2023-7-2-204-213

VAK Russia

5.1.2

IMPROVING THE METHODS OF PROVIDING STATE AND MUNICIPAL SERVICES AS A FACTOR OF REDUCING CORRUPTION Improving the Methods of Providing State and Municipal Services as a Factor of Reducing Corruption

АА Аа

Published in Bulletin of Kemerovo State University. Series: Humanities and Social Sciences · Pages 204–213 · Rubric: Public and State Law

DOI: https://doi.org/10.21603/2542-1840-2023-7-2-204-213 · EDN: HIQRRF

Received: 15.11.2022 Accepted: 15.02.2023 Published: 04.07.2023

Authors

Polina Kuznecova

Perm National Research Polytechnic University Russian Federation · Perm

ABSTRACT

The main task of public administration is to improve public and municipal services by introducing new technological solutions, thus reducing the level of corruption. The research featured the methods for improving state and municipal services in Russia and assessed their anti-corruption impact. The institutional approach made it possible to study the formal legal aspects of public administration in the provision of public and municipal services, in particular, regulatory legal documents and their implementation. The research also covered the theory of the service state and positive public administration, which allows the state to adapt public services to social needs. The study relied on the formal legal method, a comparative legal analysis, and a case study. The anti-corruption tools included administrative regulations, multifunctional center management, and digital services. The research revealed the following legal and managerial problems: 1) partial violation of regulatory requirements; 2) poor implementation of regulatory and anti-corruption legal acts: service providers fail to use the potential of information technology to shape the anti-corruption behavior in citizens and organizations; 3) digital information posted on the single state portal is incomplete, unreliable, and not controlled by authorities. The article contains some recommendations and solutions.

KEYWORDS

corruption, state services, municipal services, administrative regulations, multifunctional center for the provision of state and municipal services, a single portal of state and municipal services, administrative procedures, availability of services, quality of services

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Chief editor

Irina Morozova

ishmorozova@yandex.ru

Deputy Editor-in-Chief

Egor Trezubov

egortrezubov@mail.ru

This work is licensed under Creative Commons Attribution 4.0 International Creative Commons

GOST

Kuznecova P. Y. Improving the Methods of Providing State and Municipal Services as a Factor of Reducing Corruption // . 2023. pp. 204-213. DOI: https://doi.org/10.21603/2542-1840-2023-7-2-204-213. EDN: HIQRRF. (Date of access 20.08.2026).

MLA

Polina Kuznecova. "Improving the Methods of Providing State and Municipal Services as a Factor of Reducing Corruption." (2023): 204-213. DOI: https://doi.org/10.21603/2542-1840-2023-7-2-204-213. EDN: HIQRRF.

APA

Kuznecova P. Y. (2023). Improving the Methods of Providing State and Municipal Services as a Factor of Reducing Corruption. , 204-213. https://doi.org/10.21603/2542-1840-2023-7-2-204-213 EDN: HIQRRF.

Chicago

Polina Kuznecova. "Improving the Methods of Providing State and Municipal Services as a Factor of Reducing Corruption." , no. (2023): 204-213. https://doi.org/10.21603/2542-1840-2023-7-2-204-213. EDN: HIQRRF.

WIKI

{{cite journal | author = Kuznecova P. Y. | title = Improving the Methods of Providing State and Municipal Services as a Factor of Reducing Corruption | journal = | year = 2023 | pages = 204-213 | doi = 10.21603/2542-1840-2023-7-2-204-213 }} EDN: HIQRRF

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IMPROVING THE METHODS OF PROVIDING STATE AND MUNICIPAL SERVICES AS A FACTOR OF REDUCING CORRUPTION Improving the Methods of Providing State and Municipal Services as a Factor of Reducing Corruption

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